Can your Customers Hear You?
Streaming media. Social channels. Email marketing. As our media landscape continues to evolve, so too does the battle for your customer’s limited,...
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Published: Sep 22, 2023
Published: Sep 18, 2023
IDC white paper: The untapped value of unstructured data
Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according...
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Published: Sep 18, 2023
Hope is NOT a strategy: Secure your business with the Content Cloud
Seems like every week there's news of another security breach. Ponemon Institute has found that the typical data breach costs an average of $3.9 million,...
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Published: Sep 22, 2023
Engage customers with messaging at every stage of their journey
It’s time to build more meaningful customer relationships. 75% of international adults surveyed said they want to be able to communicate with businesses...
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Published: Sep 22, 2023
Engage customers with messaging at every stage of their journey
Discover how to maintain loyalty with prompt, helpful, cost-effective customer service solutions. 75% of international adults surveyed said they want to...
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Published: Sep 22, 2023
Goodbye broadcasts, hello conversations
Messaging is a new medium that requires a new model of interaction. To make the most of the messaging opportunity, businesses must move beyond impersonal...
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Published: Sep 22, 2023
Transforming From Transactional to Conversational Customer Care
Learn how the WhatsApp Business Platform helps evolve the customer experience, increase agent efficiency, and drive revenue.
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Published: Nov 23, 2023
8 MUST-ASK QUESTIONS FOR: Agencies & Enterprise Brands Evaluating Influencer Marketing Platforms
Influencer marketing has gone from a mere fling to a full-blown love affair in the C-suite. This is primarily thanks to the rise of social content creators...
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Published: May 24, 2023
6 Pillars Powering Cross-Channel Personalization
The days of status quo, one-size-fits-all marketing are over.
When it comes to customer engagement, the ability to deliver personalized 1:1 experiences...
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Published: Jun 02, 2023
How Top IT and Marketing Teams Can Move from Customer Experience to Experience Innovation
Customer experience (CX) has historically been a marketing team mandate to innovate across sales, service and commerce. But retail teams have increasingly...
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Published: Sep 21, 2023
BUSINESS VALUE OF SERVICENOW CUSTOMER SERVICE MANAGEMENT
Organisations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimise...
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Published: Apr 27, 2023
The 4 Essential Steps to Influencer Marketing Success
With social media consumption consistently on the rise, the creator economy is one of the most efficient places for brands to capture the awareness of...
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Published: May 24, 2023
Is Your Martech the BEST or a BUST?
Times are tough, and everyone has to do their part... including your software.
Use this checklist to make sure your martech is innovative, efficient,...
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Published: Sep 22, 2023
Goodbye broadcasts, hello conversations
Messaging is a new medium that requires a new model of interaction. To make the most of the messaging opportunity, businesses must move beyond impersonal...
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