In the past three years, consumers and marketers alike have seen more disruption and transformation in their habits and behaviors than probably in the...
It’s been a wild few years for marketers. In 2018, after Cambridge Analytica practices were revealed, we saw consumers stand up for themselves, advocating...
Major shifts like hybrid working mean the pressure is on for your IT teams to minimise business-critical incidents. When you break down barriers between...
This paper will show rather than merely tell, taking you through the privacy landscape, the four types of consumer data and how zero-party data is the...
Een van uw grootste kansen om een superieure klantbeleving te bieden is via de klantenservice. Traditionele CRM-systemen voldoen hiervoor gewoonweg niet...
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both...
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed...
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