ServiceNow

Latest resources from ServiceNow

BUSINESS VALUE OF SERVICENOW CUSTOMER SERVICE MANAGEMENT

Organisations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out...

Customer Insights: Customer Experience Testimonials

Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn...

Increase field service efficiency and reduce costs with augmented reality

Discover how combining augmented reality with your field service management solution can improve the efficiency of the services provided by...

Make journey mapping your secret to outstanding customer service

Giving customers exceptional experiences is key for any organisation that wants to succeed and grow in today’s competitive environment....

A proactive approach to field services

To deliver the quality of field service your customers deserve, you need to give them exceptional experiences with speed and efficiency. Read...

Power great customer and employee experiences with intelligent technologies

Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience by increasing...

3 steps to optimizing technology asset investments everywhere in the enterprise

With almost $300bn in global software and services spending wasted every year, IT is under more pressure than ever to rapidly transform the...

CCW Digital’s Future of the contact center: A forecast

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate...

Aberdeen: Customer Operations 2021

This report by Aberdeen reveals the role and impact of customer operations on service and back-office activities—highlighting how leading...

Customer Operations for Dummies

Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer...